FAQs

SHOPPING

What is Supreme Goods?

Established in 2017, Supreme Goods is the world’s premier sneaker and streetwear marketplace. We’re founded and staffed by sneaker connoisseurs with deep histories in the products we sell. We make it easier to buy and sell premium footwear, apparel, and accessories. Our merchandise is on-hand and available online at supremegoods.live.

How does it work?

Supreme Goods is a consignment store, which means individuals bring in their own supply of products for us to sell on their behalf. Each and every item is authenticated and verified to be in new, unworn condition by our trained expert staff. Consignors can keep track of their stock, change prices, and request payment when their items sell via the Supreme Goods Seller Portal.

Are your sneakers new?

Supreme Goods only sells 100% new and authentic items. Although the items are consigned, they are unworn and in pristine condition. 

How do you determine the prices of your products?

Supreme Goods is a consignment marketplace, which means that we sell items on behalf of other individuals. The final determination on price is made by the consignor, but we work with them to help price items competitively.

What sizes are shown on the website?

supremegoods.live lists products in US sizing.  For international sizing, please refer to the conversion chart by click the “Size Guide” link above the size selector on the product description page. Size conversions vary by brand and model.

What payment methods are accepted?

We offer a variety of payment types, with many that are local to each country.

Do you sell gift cards?

Unfortunately, Supreme Goods does not offer gift cards at this time.

How do I contact Supreme Goods?

Our Customer Care team is here for you 7 days a week! Feel free to send us an email at [email protected], or shoot us a note via our Contact Us page. 


DELIVERY AND RETURNS

When will my order ship?

Orders may take up to 3 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following U.S. holidays

  • Easter Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
Where is my order coming from?

Everything Supreme Goods sells is stored in one of our retail locations or warehouses. Having all the merchandise on hand allows us to verify authenticity and ship items faster.

Do you ship internationally?

Yes! Supreme Goods ships to most countries worldwide. For international customers, please use the country selector at the top left of the navigation bar to ensure proper currency conversion and duties & taxes at checkout. If you do not see your country listed, unfortunately we do not offer delivery at this time.

What is your Returns Policy?

If, for any reason, you’re not pleased with your purchase, you have 14 days from the delivery date of your order to submit a return request. Item(s) must be shipped back to Supreme Goods within 7 days of an approved request. 

All returned items must adhere to our return policy for a refund to be processed:
– Items must be unworn, unused, unwashed and in the original condition received.
– Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
– Footwear must be returned in the original box provided, and packaged inside a protective shipping box.

– Return requests must be submitted within 3 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.

Can I cancel my order?

We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.